How to Pick a Reputable Carpet Cleaning Company
If you look around, you will find several carpet cleaners that will give you excellent results plus reliable customer service. On the other end of the spectrum, some have developed a reputation for their poor services and pesky sales pitches. Though people would be generally good, its still important to defend yourself against those who may take advantage of you as a consumer.
The following are tips to remember while searching for a good carpet cleaning company:
Searching for Prospects
First off, ask around. Know which company your friends, family members or neighbors use to maintain their carpets. If you just moved in the area and dont have many connections yet, go to the check with your local Better Business Bureau. They can point you to highly rated and licensed businesses and tell how long these cleaners have been in the business. In addition, they will tell you whether a business has a history of customer complaints. You can also find lots of referrals online. Focus on customer reviews but only those you will find on third-party sites, if only to ensure credibility.
In most cases, carpet makers will recommend steam cleaning, otherwise called the hot water extraction (HWE) method. But there are other options that your prospective cleaner should explain to you – dry cleaning, host dry cleaning, encapsulation, shampoo, and so on. Whatever you choose, make sure it wont void your carpet warranty.
The price of carpet cleaning services will obviously vary from one provider to the next. For starters, youd like to know if their charges are per square footage or per room; if the latter is true, whether there will be a maximum room size to consider. Big rooms will usually be equivalent to about 2 or 3 rooms. Another important factor is the shape your carpets are in. If they have pet stains or are heavily soiled, you need to be upfront about this with the cleaner. Also ask about the cleaners rules or policies affecting re-servicing. If you find an old stain or two showing up again within a weeks time, you will usually be able to return the carpet at no cost.
Cleaning Products Used
The actual products a carpet cleaner uses should also be considered. You want these products to be a cross between environment-friendly, carpet-safe and effective.
Protecting Your Home
Finally, if your carpets must be cleaned at home, dont hire a carpet cleaner that works with subcontractors. Youre always safer with a cleaner that has an in-house team of background-checked employees. Take note that carpet cleaning companies are not all created equal, so you need to do a little research to find the right one for you.